THIS COOKIES POLICY explains how Rendevio ("we," "us," or "our") uses cookies and similar technologies on its website, web application, and mobile application (collectively, the "Platform").
1. INTRODUCTION
1.1 Purpose
This Policy sets out the manner in which the company uses cookies and similar technologies on its Platform. It is drafted in accordance with the strict requirements of the General Data Protection Regulation (GDPR), the ePrivacy Directive, and the supplementary provisions of Greek Law 4624/2019, all of which mandate a high degree of transparency and explicit user consent before the deployment of non-essential cookies. By accessing or using the Platform, users acknowledge that they have been informed of the use of cookies and that any consent provided is subject to modification or withdrawal at any time.
1.2 Transparency and Regulatory Compliance
This Policy aims to provide clear, accessible information regarding the categories of cookies used, their purposes, and the mechanisms available to users for controlling them, in accordance with the strict regulatory expectations of the Hellenic Data Protection Authority.
2. Nature and Function of Cookies
2.1 Definition of Cookies
Cookies are small text files that are placed on a user's device when visiting an online service. They enable the Platform to recognise returning users, preserve secure session activity, maintain authentication continuity, and support essential operational features.
2.2 Functional Role of Cookies
Cookies may also facilitate analysis of general usage patterns for the purpose of product improvement. Cookies may be placed directly by the company or by authorised third parties acting in accordance with the functions described in this Policy.
3. Categories of Cookies Used
3.1 Essential Cookies
Essential cookies are strictly necessary for the operation of the Platform and enable core functionalities, including authentication, secure access, session integrity, and system stability. These cookies are deployed automatically when the Platform is used and do not require user consent.
3.2 Analytics Cookies
Analytics cookies assist in understanding user behaviour and interaction with the Platform for the purpose of improving performance and functionality. These cookies, which may include technologies such as Google Analytics, are non-essential and require explicit, prior user consent. No analytics cookies or other non-essential technologies become active unless the user has granted consent through the cookie banner or preference interface.
3.3 Information Processed Through Analytics Cookies
3.3.1
Analytics cookies operate solely in relation to non-identifiable usage patterns and do not extend to the substantive personal data collected by the Platform for booking or account purposes. For clarity and transparency, the Platform collects only the minimum information necessary to operate its booking system, including, in respect of clients who make bookings, first name, last name, phone number, optional email address used for sign-up, optional comments, selected service, date and time of booking, and basic usage analytics that do not identify an individual. In respect of service providers, the Platform collects first name, last name, email address, phone number, optional profile photo, details of services offered, pricing information, availability schedule, and basic usage analytics that similarly do not identify an individual.
3.3.2
Analytics cookies interact exclusively with the non-identifiable usage analytics described above and do not process or associate themselves with booking-related personal data. Their function is limited to producing aggregated, non-identifying insights that enable the refinement and improvement of Platform performance.
4. Third-Party Cookies
4.1 Third-Party Involvement
Certain cookies or technical identifiers may be placed by authorised third-party service providers whose services support the operation and functionality of the Platform. These providers include hosting services such as Render, which support the back-end infrastructure of the Platform, and analytics services such as Google Analytics, which enable the assessment of non-identifiable usage patterns for the purpose of improving Platform performance. In addition, email and notification delivery may involve the use of technical identifiers strictly necessary for communication purposes, including Mailtrap for email dispatch functions and Expo for the issuance of notifications.
4.2 Communications-Related Identifiers
The SMTP provider used for notifications may also place technical identifiers strictly necessary for communication delivery. The involvement of third-party providers is limited to the purposes expressly described in your information, and no additional purposes are inferred.
4.3 Scope of Third-Party Processing
These third-party services process data only to the extent required for the operation of the Platform or the enhancement of analytics functions. Their processing is subject to the applicable legal framework.
5. Cookie Consent Banner
5.1 Structure of the Consent Banner
Upon a user's first visit to the Platform, a consent banner appears in accordance with the strict requirements of the Hellenic Data Protection Authority. The banner provides the options "Accept All" and "Manage Preferences."
5.2 Meaning of User Actions
Selecting "Accept All" constitutes explicit and informed consent for the deployment of all non-essential cookies. Selecting "Manage Preferences" enables the user to review and adjust cookie settings before any non-essential cookies become active.
5.3 Scope of Consent
Essential cookies remain active irrespective of the user's selection, as they are required for the functioning of the Platform. Consent remains valid until it is modified or withdrawn by the user.
6. Consent Storage Statement
6.1 Recording of Consent Decisions
The company records the user's decision to grant, decline, or modify consent through the cookie banner or preference interface solely for the purpose of demonstrating compliance with legal requirements concerning valid consent.
6.2 Limitation Regarding Storage Details
We retain records of users' cookie consent decisions for an indefinite period, solely for the purpose of demonstrating compliance with the General Data Protection Regulation and the requirements of Greek Law 4624/2019. Consent records are preserved for as long as they remain necessary to fulfil this compliance obligation and will be retained until such time as the user withdraws consent or requests the deletion of such records, subject to any overriding legal requirements.
7. Management of Cookies
7.1 User Control and Preference Modification
Users may adjust their cookie preferences at any time by accessing the preference management interface available on the Platform or by modifying their browser settings. Disabling non-essential cookies will not limit access to the Platform, although it may affect analytics-based performance improvements.
7.2 Essential Cookies Cannot Be Disabled
Essential cookies cannot be disabled as they are required for providing the services on the Platform.
8. Compliance With Greek and EU Law
8.1 Applicable Law
The deployment and management of cookies on the Platform adhere to the requirements of the General Data Protection Regulation, the ePrivacy Directive, and Greek Law 4624/2019. These laws require that non-essential cookies be activated only after users have provided explicit, informed, and affirmative consent.
8.2 Activation of Non-Essential Cookies
The Platform does not activate non-essential cookies unless the user has taken a clear affirmative action indicating consent, consistent with the standards applied by the Hellenic Data Protection Authority.
9. Amendments
9.1 Right to Amend
The company reserves the right to amend this Cookies Policy at any time to reflect legal developments, regulatory guidance, or operational changes. Any revised version will be published on the Platform, and the effective date will be updated accordingly.
9.2 Effect of Continued Use
Continued use of the Platform following publication of an updated Policy constitutes acknowledgement of the revised terms.
10. Contact Information
Users seeking clarification regarding this Policy or wishing to exercise rights under applicable data protection law may contact us at support@rendevio.com.